Any brand not emotionally engaging their customers, risks losing those customers to a competitor that will. Especially in a volatile market, consumers are likely to spend time and money where they feel valued.
At The Ritz-Carlton, creating guests for life is an inherent part of doing business because every staff member is educated in the emotional and psychological aspects of service. With this program, you will learn how our time-tested methodologies foster a culture of personalized service and genuine care. Demystifying the legendary Ritz-Carlton Mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions, and create indelible impressions.
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